1plusmarketing.com Refund and Return Policy

At 1plusmarketing.com, we are committed to providing high-quality products and customer satisfaction. If you have received a wrong, damaged, or broken item, please carefully follow our return policy to ensure a smooth resolution.

Eligibility for Return and Claims:

  1. Wrong Item: If you received an incorrect product, please notify us within 24 hours of parcel delivery.
  2. Damaged or Broken Item: For products that arrive damaged or broken, claims must be filed within 24 hours of parcel delivery.

Claim Requirements:

  • To process your claim, you must provide video proof clearly demonstrating or explaining the fault with the item received.
  • The video must be sent to our official WhatsApp number at +92 346 3492328.
  • Verbal claims alone will not be accepted; video evidence is mandatory.

Conditions for Return:

  • Items must remain unused and in their original packaging.
  • Proof of purchase (invoice or receipt) is required to initiate the return process.
  • Claims filed after 24 hours of delivery will not be accepted under any circumstances.

Return Process:

  1. Submit a Claim: Record a video clearly showing the issue with the product and send it to +92 346 3492328 within 24 hours of receiving the parcel.
  2. Review and Approval: Once we receive your video claim, our team will review it and notify you of the approval or rejection of the return.
  3. Return Instructions: If approved, we will provide further instructions for returning the item.
  4. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds and Exchanges:

  • Approved returns will be processed once the item is received and inspected.
  • Refunds will be issued within 7-14 business days to the original payment method.
  • Exchanges for the same product will be sent out after claim approval.

Non-Returnable Items:

  • Items without video proof of the fault.
  • Products that are used, altered, or not in their original packaging.
  • Claims filed after 24 hours of delivery.

For any questions or assistance, feel free to contact us at [email protected] or through WhatsApp at +92 346 3492328.

Thank you for shopping with 1plusmarketing.com!